Improve Stakeholder Relationships by Managing Non-Technical Issues: Part One

Sunexo Solutions is dedicating the next two weeks to sharing industry insights on non-technical issues and risks in this two-part series. Part One is focused on basic overview and the importance of non-technical issues in stakeholder relationship building, and Part Two will review the risks, costs and some best practices for managing these non-technical issues to provide successful project execution.

Non-technical issues are the number one reason that energy projects are delayed. Non-technical risks (NTRs) refer to all risks that are not technical or commercial in nature and generally arise from the interactions of a business with its broad range of external stakeholders. Not only can these issues cause significant project delays, they can be extremely costly and negatively affect stakeholder relationships.

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How can you eliminate these issues?

Sunexo Solutions is a software company that provides cloud-based solutions that help organizations better manage their projects and improve stakeholder engagement. In a survey conducted by Sunexo in 2015, 75% of individuals in leadership positions reported that non-technical issues within projects created the greatest risk for their organization. Proper stakeholder management [CF1] is a key component in managing non-technical risk. This builds credibility and confidence with stakeholders and allows their project input and concerns to be addressed. Sunexo’s IRIS software, as outlined below, is designed to help organizations better manage these relationships.  

In a 2016 study, Shell Nigeria employees, Dr. Adebanji Adekoya, Non-Technical Risk Integration Manager, and Emmanuel Ekpenyong, Social Investment Manager, reviewed the whys behind non-technical risks and their effect on shareholders. The following is a summary of their report.

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Stay tuned as we discuss non-technical issues and risks in more detail in Part 2. For more information or to schedule a demo, contact us here.

Kristen Riley