Types of Iris Users

Stakeholder engagement involves individuals from throughout an organization. To facilitate using a stakeholder management system such as IRIS, we have identified three roles typically found within organizations based on standard stakeholder engagement workflows. These roles are not mutually exclusive. Depending on the size of an organization, one individual might be responsible for one or all of these functions. These roles include field personnel, information managers, and leadership. 

 
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FIELD PERSONNEL

When it comes to interacting with stakeholders, no member of your team has more experience with it than field personnel. Before any project begins, they are out on the ground having conversations and gathering information about the community. They listen to concerns that stakeholders may have and explain how projects could impact them. Chances are the field personnel will be the only team members the stakeholders will meet.  IRIS offers an easy to use stakeholder management platform that doesn’t require extensive training. This translates to more time for stakeholder engagement. 

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Information Managers

As activities, interests and other information about stakeholders are recorded, information managers are responsible for cleaning up, organizing and maintaining this information in IRIS. Ideally, this information should be reviewed regularly, or at a minimum, before reports are created to ensure accuracy. Because each organization may have different requirements for how stakeholder information is organized, features in IRIS are designed to support each of those unique needs.   

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Leaders

Leaders are responsible for overseeing and directing stakeholder engagement activities. Ensuring productivity of team members saves on project costs. Project leaders strive to minimize non-technical risks for projects by promoting positive relationships with stakeholders. Accountability and transparency are at the foundation of positive relationships with stakeholders. IRIS is used by project leadership to review work done by field personnel and when required, report transparently to stakeholders to demonstrate engagement efforts.