General

Q1. What is IRIS?

Built in collaboration with Sunexo’s clients, the IRIS software is a cloud-based software which allows organizations to make better manage their relationships with stakeholders.

Q2. What do I need to use IRIS?

At a minimum, all you need is the ability to send an email. Regardless of the email system, you’ll be able to send activities into IRIS. To edit the emails and create reports, you need either an iPad or computer, a supported web browser and an internet connection.

We currently support Windows: Internet Explorer Ver 11, the current stable releases of Firefox and Google Chrome, and Safari.

Even though we don't officially support older browsers and Androids, some of the features should still be useable, so try it out if your IT guy won't let you upgrade.

Q3. How secure is IRIS?

Our servers are routinely inspected, and are fully audited and SSAE 16 (SOC 1) TYPE II (Formerly SAS 70) certified. Our system includes world class compliance including: PCI, HIPAA, and SSAE 16 (SOC 1) TYPE II (Formerly SAS 70). In other words: very secure.

Q4. What is the cost of using IRIS?

We have monthly or annual options based on the amount of activities you manage in IRIS. In other words, you only pay for what you use. Being as projects can be radically different in size, we allow unlimited projects. And in order to encourage adoption with your team there is no user limits. into IRIS.


Help

Q1. I forgot my password!

Simply click on “Forgotten Password” under the Login button on the Login page. Then, follow the instructions in the email which will be automatically be sent to you.

Q2. When using IRIS, I’ve received an error message. What now?

Email inquiry@sunexoinc.com. Please include the name of your organization, your user name and briefly describe the steps which led to this error. We’ll get right on it!

Q3. I added a new membership but only the original stakeholder details saved.

Remember, you have to first save the membership details, then you have to click for save the stakeholder details.

Q4. I bcc’d my IRIS project but no activity was created. What happened?

Bcc’d emails cannot be emailed into IRIS. Project email addresses must either be in the To or CC email fields. You can also forward emails into IRIS.